Rizk Privacy Policy

At Rizk Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Rizk privacy policy explains how we collect, use, store, and safeguard your information when you visit rizk.com casino, create a Rizk login, or use our services across desktop and mobile platforms. By registering an account with us, you agree to the practices described below.

Who We Are

Rizk Casino is owned and operated by Zecure Gaming Ltd (Malta company number C69036, registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta), part of the Betsson Group. We hold a Malta Gaming Authority sub-licence (MGA/CRP/1117/2025/02, issued 16 October 2025) under the corporate group licence held by Netplay, as well as a United Kingdom Gambling Commission licence (056427, issued 12 February 2020). As the data controller, we are responsible for ensuring your personal information is processed lawfully, fairly, and transparently.

Information We Collect

When you use our services, whether through the Rizk casino app, our website, or the Rizk bet app, we collect several categories of information necessary to operate our platform, verify your identity, and provide you with bonuses, promotions, and support.

• We collect registration details such as your name, date of birth, address, email, and phone number when you create a Rizk casino login.
• We gather financial information, including deposit and withdrawal history, payment method details, and transaction records related to your account.
• We track your gaming activity, including games played, stakes, wins, losses, and use of any Rizk bonus code or Rizk casino bonus codes applied to your account.
• We record technical data such as IP address, device type, browser, and operating system, particularly when you access our services through the Rizk casino app for Android or via mobile login.
• We may collect verification documents, such as proof of identity and address, to comply with anti-money laundering and responsible gambling obligations.
• We log your communications with our support team, including live chat transcripts and emails sent to support-en@rizk.com or support@rizk.com.

How We Use Your Information

We use the information we collect for legitimate business and legal purposes. Our goal is to provide a secure, enjoyable, and personalised experience whether you play on rizk.com casino or through our Rizk casino app login.

• We use your data to verify your age and identity before allowing withdrawals or issuing any Rizk casino bonus.
• We process transactions and manage your deposits and withdrawals across supported payment methods.
• We personalise offers, such as welcome bonuses, Rizk free spins, and loyalty rewards through the Wheel of Rizk programme.
• We analyse gameplay patterns to detect fraud, prevent problem gambling, and enforce responsible gaming limits.
• We send you marketing communications about promotions, a Rizk promo code, or new game releases, where you have consented to receive them.
• We use your feedback and support interactions to improve our services and resolve complaints, including those escalated to csmanagement@rizk.com.

Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so. This includes performing our contract with you when you register for a Rizk casino login, complying with our licensing obligations under Maltese and UK gambling law, protecting our legitimate business interests, and, where applicable, relying on your consent for marketing communications. You may withdraw consent for marketing at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, as required by our licensing conditions.
• We work with payment processors, such as Trustly, Neteller, Skrill, and card providers, to facilitate deposits and withdrawals securely.
• We engage third-party service providers who assist with identity verification, fraud prevention, and customer support.
• We may share information with affiliates and marketing partners who help promote our Rizk casino online offering, always in accordance with applicable data protection laws.
• We disclose information where required by law, court order, or to protect the rights and safety of our players and our company.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing our site or using the Rizk casino app. Cookies help us remember your preferences, keep you logged in during your Rizk casino login session, and analyse how you interact with our games and promotions. You can manage or disable cookies through your browser settings, though this may affect certain features of our platform.

Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our systems use encryption for sensitive data, including financial transactions and account credentials used for your Rizk login. Access to your personal data is restricted to authorised personnel who require it to perform their duties.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal and regulatory obligations under our Malta and UK licences. Typically, we retain account and transaction data for a minimum period required by anti-money laundering regulations, after which we securely delete or anonymise your information unless a longer retention period is required by law.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We are committed to honouring these rights and responding promptly to your requests.

• You have the right to access the personal information we hold about you.
• You can request that we correct any inaccurate or incomplete data.
• You may ask us to delete your data, subject to our legal retention obligations.
• You can object to or restrict certain processing activities, including direct marketing.
• You have the right to data portability, allowing you to receive your data in a structured format.
• You may lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

Responsible Gambling and Self-Exclusion

We collect and process certain data specifically to support responsible gambling. This includes monitoring deposit limits, session time, and behavioural indicators that may suggest a need for intervention. If you choose to self-exclude, we retain minimal data necessary to enforce that exclusion across our platform, including preventing further Rizk casino logins during the exclusion period.

International Data Transfers

As part of the Betsson Group, we may transfer your personal data outside of your home country, including to Malta where our operations are based. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with applicable data protection laws.

Restricted Jurisdictions

We do not offer our services to residents of the United States of America and its territories, nor to a number of other restricted jurisdictions listed in our terms and conditions. If you access our platform from a restricted location, we reserve the right to close your account and withhold any funds in accordance with applicable regulations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of your Rizk casino login after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your rights, please contact our support team via live chat, available 24/7, or by emailing support-en@rizk.com or support@rizk.com. For unresolved complaints, you may reach our complaints escalation team at csmanagement@rizk.com.